June 18, 2024
This Privacy Policy ("Policy") details how the developer of Fly VPN - Protect ("we", "us", or "the Company") manages, utilizes, and safeguards the data of our users ("you"). This Policy specifically applies to Fly VPN - Protect and does not extend to other products or websites offered by the company.
We advise our users to periodically review this Policy, as it may be updated from time to time. If you have opted in for notifications, we may inform you of any changes via email, in-app messages, or notifications.
We prioritize user privacy and wish to be clear about the data we do not gather:
We do not track or store details about the applications, services, or websites accessed through our service.
Original IP addresses and server IP addresses are not recorded when using our service.
DNS queries are not logged while connected to Fly VPN - Protect.
In our commitment to internet privacy and security, we value transparency and trust in our interactions with users. The following outlines the types of data we collect, the methods of collection, and the reasons they are necessary:
The date of account registration (e.g., 2018/09/01) is automatically collected when you register.
Subscription status (e.g., 2018/09/01 - 2018/10/01) is automatically recorded when purchases are made.
These pieces of information are collected solely to support and assist our users.
Operating system details (e.g., iOS 11.3.1-10,000,000) are gathered each time a user launches the Fly VPN - Protect app.
App version (e.g., Version 6.1_132_432908b) is recorded upon app launch.
Daily active users (e.g., 2018/09/01-19,000,000) are tracked each time the app is opened.
User geodemographics (e.g., US-100,000,000) are sourced from the App Store and Google Play Store.
These data points are crucial for understanding our user base and enhancing customer satisfaction during product development.
Server locations (e.g., US-California server 1) are recorded during each VPN connection.
Connection timestamps (e.g., Connected@15:30 2018/05/15) are logged when a VPN connection is established.
Error reports (e.g., Error_Userdoesnotallowconfiguration) are collected if a VPN connection fails.
Network type (e.g., 4G) is gathered by our analytics service provider.
This information is used solely to enhance our VPN service and for troubleshooting. It is AUTOMATICALLY DELETED PERMANENTLY from our system within 96 HOURS.
Analytics data such as app crash reports and in-app page engagement are collected during usage of Fly VPN - Protect.
Advertising identifiers (e.g., iOS IDFA, Android advertising master identifier) are collected.
These details help us assess the effectiveness of Fly VPN - Protect and its features, supporting the operation of our free VPN service. We do not share this information with external advertisers.
For more details about our analytics service providers, please visit our website.
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
We prioritize the privacy of our users and have implemented specific measures to safeguard their information:
Only essential teams, such as support and accounting, have restricted access to user data.
VPN connection data is permanently deleted from our systems after 96 hours.
Our privacy practices are regularly reviewed and updated by designated staff to ensure adherence to legal standards and regulations.
If you have questions or need information regarding privacy, please reach out to us at support@flyvpn-protect.com, and expect a response within 48 hours.
Our website utilizes cookies to enhance our services. We specifically employ:
Session Cookies: These are used to remember your site preferences and login details.
Google Analytics: This tool helps us monitor page performance and gauge the effectiveness of our advertising efforts. More details on Google Analytics' cookie usage can be found at https://policies.google.com/technologies/types
Under the General Data Protection Regulation (GDPR), all users within its scope have specific rights concerning their personal data. As a Fly VPN - Protect user, you are entitled to:
Be informed about the data we collect, as detailed in this Policy.
Access your data by requesting a copy, which may take up to 30 days to provide.
Correct inaccuracies in your information if it is incomplete or incorrect.
Erase your data upon request, although certain payment details may need to be kept for tax compliance.
Restrict processing of your personal data.
Data portability to receive your data in a standard format, which may take up to 40 days upon request.
Object to the processing of your personal data.
Be informed about any profiling or automated decision-making that affects you.
It is important to regularly check this page for any updates to our Policy, which is subject to change. Should there be any changes, we will update the Policy here on our Service and note the date of the last modification. By continuing to use our Service after these changes, you acknowledge and accept the revised Policy. If changes significantly affect your rights or obligations, we will endeavor to notify you prominently through our Service, via the contact information you have provided, or by other means deemed appropriate.
For any questions or inquiries about this Privacy Policy, feel free to contact us at support@flyvpn-protect.com